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business process outsourcing
Invest all your time and energy to your core business, because a specialist company can perform routine operations: process orders or invoices, archive documents or calculate salaries. Customer surveys, sales and servicing on a contact centre platform (telephone, SMS, WAP, Web, automated voice messages) or content delivery and management specific to the customer’s sector.
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Lattelecom BPO offers outsourced services and is a “virtual unit” for it’s clients. Lattelecom BPO quickly and professionally adapts to provision of new products and services in support of the client’s business development.
Lattelecom BPO provides:
- customer aquisition – direct marketing and sales via a particular or combination of sales channels (phone, post, web, SMS, e-mail) taking orders on advertised phone number or address. Managing predefined service fulfilment activities such as delivery time re-arrangement, notification about delivery status;
- customer care – providing supportive information on customer request, inform customers beside company, product and service help-desks; payment related inquires; products and services complaints;
- customer surveys – selecting list of existing or potential customers based on defined criteria, rolling out survey in different channels (telephone, post, web, SMS, e-mail) obtaining and delivering different data to company’s experts for analysis;
- processing and archiving of incoming documents – accepting applications, bills and other documents at a mail address, fax number or e-mail address; recognition and scanning of documents, reading of data, entry into corporate applications, document and data archiving, optimisation of client archives through document scanning and optimisation of document storage;
- informational and database solutions – developing and updating the contact information of the company’s clients or suppliers;div
- technologically-based customer service solutions/services – customer self-service, utilising the Internet or interactive voice messages (IVR, SMS, web, WAP, self-service);
- industry specific process outsourcing – insurance claim processing, content delivery and billing services for media.
Key benefits:
- the client saves time and can focus on strategically more important duties - concern about the necessary personnel, workplaces and technologies of various communications channels can be delegated to others;
- optimisation of voluminous but routine work;
- enhanced information security;
- solutions adapted to specific needs;
- co-ordinated outsourced services for the company’s unitsin Latvia, the Baltic region and Nordic countries;
- training about new products and services in various languages and in various countries, all as a part of unified project.
If you would like to get more information about the mentioned above solution, please, call (+371) 67054118, reffer to your contact person of Lattelecom Group or Product Manager - Jānis Kronbergs.
© SIA Lattelecom 2006